Senior IT Field Engineer & Senior IT Field Engineer in Bucharest
Salary 1000 - 1500 Euro.
BE PART OF US
We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
We are looking for an IT Field Service Engineer with some experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.
Your tasks are…
• identify, diagnose, and resolve issues in computer hardware and software in systems such as laptops, Desktops, Printers , Mobile devices , Tablets etc.
• deal with software portfolio management and product life cycle management
• provide general deskside support, imaging/ re-imaging PCs and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• provide smart hands and eyes support leaded by remote team for network devices and servers
• have some experience in End User Support of at least 3 years
• own good command of English
• have good understanding of Desktop/Laptop/Printer
• have familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
• have knowledge of application installation & config, image installation & config, Hardware break & fix,
• own customer/people service skills
• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
Waiting you CV here!
The company offers support for other on-site companies such as IBM, Accenture, Siemens, JDE Jacobs, BP Petroleum, OMV, Mondelez etc.